Terms Of Service | TICKETIER

Last updated: 17 Nov 2023

Terms and Conditions for the Use of TICKETIER Services

All terms and conditions of services in this document are applicable to the service user (hereinafter called “You/you”) when accessing to the website www.ticketier.com or TICKETIER application of GMM Music Co., Ltd. (hereinafter called “the Company).

The Company requests you to please carefully and entirely read the terms and conditions to use these services (“Terms and Conditions of Service”) prior to and/or at the time of using the Company's services.

To access WWW.TICKETIER.COM and/or use the TICKETIER application it is deemed that you acknowledge and absolutely agree to accept all terms and conditions. Therefore, if you do not agree to be bound by any or all of the terms or conditions, please do not access or use the website and/or application of the Company.

The Company reserves the rights to amend or change the terms of services without notifying you in advance. You have the duty to regularly examine the terms of services including any additional conditions specified on the website and/or application. If you continuously use the website and/or application, this is deemed that you also agree all such amended or changed terms of services

If you are a user under 20 years of age: You must obtain the consent from your parents or legal guardian before using the website and/or application of the Company including that such persons must accept the Terms and Conditions for the Use of TICKETIER Services and be responsible for: (1) your actions (2) service fees related to your purchased products and tickets and (3) For your acceptance and compliance with the conditions for using the services, If you do not receive the consent from your parents or legal guardian, you must stop using/accessing the website and/or application of the Company.

Terms to Use and Open an Online Membership Account

You can access the Company's services via the website “WWW.TICKETIER.COM” or “TICKETIER” application on a mobile phone using the iOS or android system, and the application can be downloaded free of charge.
To use the website “WWW.TICKETIER.COM” and/or “TICKETIER” application to order products, tickets or to join activities organized by the Company, you must create an online membership or user account before using.
To register for an online membership, you must agree to set a username, password and to fill in your personal information, namely first name and surname, mobile telephone number or Email, then the system will send OTP to SMS on your mobile telephone number or an Email in order to inform and verify the identify.
To register to be an online membership, you agree to provide your personal information to be correct, accurate and up-to-date.
The Company needs to access your personal information to order to identity and verify your details, as well as to examine trading transactions on products and tickets, delivery of products and tickets, delivery status, etc. Therefore, you must register to create an online membership account, and you must create a unique username with a secure password.
You must safely keep your user account and password. You must not disclose your user account information to a third party, whether in whole or in part and you must not allow a third party to access or use your user account. You will be solely responsible for any activities that occur in and/or from your account use, and you will be liable for any loss or damage to the Company or to any third party which suffers as a result of anyone accessing your account and/or performing any activities through your online membership account.
You must not create more than one online membership account. You shall not pretend to be anyone other than yourself and you will not mislead the Company or a third party as the origin of any transmission.
The Company reserves the rights to allow only the person who registers as an online membership to order the products and join the activities that are held on the website and/or the TICKETIER application such as purchasing tickets, announcing sale of tickets, and purchasing online products, etc.
You agree and accept that your TICKETIER membership account in accordance with these terms of service is the sole property of the Company. The service user is allowed with limited permission to hold a membership account on his/her behalf only. The membership account is not allowed to be jointly held, transferred, exchanged or changed to other persons. The user is prohibited from selling, renting, lending, licensing or assigning his/her TICKETIER membership account to any other persons no matter what or any reason.
For any individual under 20 years of age, any transactions related to finance, such as purchasing and selling of tickets, online shopping, you must check the conditions to use the services under the supervision of your parents or legal guardian, and you must do any act to make sure that your parents or legal guardian have acknowledged and agreed to the terms and conditions of the use of the website and/or application.
You agree to notify the Company immediately if you suspect a security breach regarding your account.
To use the website “WWW.TICKETIER.COM “and/or “TICKETIER” application, you will abide by the following relevant laws, rules and regulations, and if you breach such, you will be solely responsible for all actions and any damage incurred.
1. Do not publish any messages or content being false, deceptive, misleading, or misdirected to cause damage to another person or the Company.
2. Do not publish any messages or content violating government laws, rules, and regulations, being against the public peace or good morals.
3. Do not send any messages or any content which threaten, frighten, or is libelous, defamatory, infringing on rights, rude, obscene, insulting, or impairing to other persons.
4. Do not publish any messages or content to promote or encourage illegal behavior, violence, fraud, using illegal drugs, drinking by those under the required legal age, solicitation of prostitution or abuse of children or animals.
5. Do not publish any messages or content relating to politics, encouraging, or inciting conflict against any country or state or the constitution, government, or laws of any country including content encouraging or supporting the conflict of racial groups, ethnicities, religions, gender identity, genders, or insulting and degrading the religion or cultural beliefs.
6. Do not publish any messages or content to support terrorism or terrorism-related activities.
7. Do not publish any messages or content relating to gambling, drugs, and alcohol drinking.
8. Do not publish any messages or content to involve presenting, imitating or disguising to be another person or presenting the false information in order to affiliate with another person.
9. No person is allowed to use the Company's website and/or application for commercial purposes other than the terms and conditions specified by the Company unless permission is received from the Company.
10. Do not publish any messages, images or contents containing URL links to other external websites;
11. Do not disclose your personal information such as first name and surname, telephone number, Line ID, Email, Facebook ID, etc. to other service users or other persons.
12. Do not publish any messages or content that has characteristics of directing marketing or advertising without permission, sales promotion media, or persuasion in any form of trading, and do not distribute viruses, spyware, trojans, malware, ransomware, or any other malicious files causing damage to the Company or service user.

Termination or Cessation of Service

If the Company finds out that the service user does any actions to violate or infringe the following terms and conditions, then the Company, without notifying the service user in advance, reserves the rights to immediately terminate the access to services by the service user who violates the terms and conditions, and the service user agrees not to claim any damages from the Company.
- You provided false information in registration including refusing to amend your information to be updated.
- You disclose your user account information to a third party, whether in whole or in part
- You do any actions violating laws, or are against good morals, or use rude words, defaming, impairing, or being against the public peace or good morals in the Company’s website and/or application.
- Another person hijacks your user account.
- Any actions through your user account which violate the terms and conditions for the use the services set by the Company.
For other cases besides the above, the Company has procedures for each case as follows:
- In case of temporary suspension of the services whether in whole or in part: The Company will notify the service user in writing through the appropriate channel. The Company will inform before suspending the services with the reason and/or circumstances causing of service suspension and the period during which the service user is able to exercise his/her right to object, as well as the channels for exercising his/her right to complain and to clarify facts and reasons through the Company’s complaint channels.
- In case of termination of the services: The Company will notify the service user in writing at least 30 days in advance according to the regulations of ETDA (Electronic Transactions Development Agency) with the reason of termination, circumstances causing service termination, and the period during which the service user is able to exercise his/her right to object, correcting the cause of service suspension as well as channels for exercising his/her right to complain and clarify the facts and reasons through the Company's complaint channels.
In the case where the Company has examined the facts and found that the complainant may have misunderstood or the service user has made corrections, improved the behavior which was considered to be a reason for stopping the services or suspending the services, then the Company will return use of its services to the service user within 30 days and allow the service user to access personal information or other information which the service user has with Company's services before the service was suspended or terminated at that time.
In cases where the Company has the necessity to temporarily stop providing the services whether in whole or in part due to improving the service system, having problems in providing the services, having a defect in the services, or having other causes of the same nature, the Company will inform the details to the service user for the following cases:
- In case the Company plans to suspend providing the services: The Company will inform the service user at least 7 days in advance before suspending the services through the website and/or application of the Company with details about the services which are temporarily suspended and the reasons for suspending along with the period of suspending the services.
- In case of force majeure: The Company will notify the service user as soon as possible from the time of suspending the services through the website and/or application of the Company which may include SMS or an Email with details about services which are temporarily suspended with force majeure and the period of suspending the services.

Cancellation or Deletion of Online Membership Account

If you wish, you can cancel or delete your online membership account. However, your user account must not have any pending order, delivery, or installment. If your order or delivery has been completed or you are free from any obligation to pay for any installments, you can cancel or delete your online user account.

Purchasing Online Products/Tickets

The Company reserves the right to allow only the service user who has registered for an online membership to order the products, tickets and to join the activities that are held on the Company's website and/or application, such as purchasing concert tickets and online products, etc.
The Company is only the intermediary in selling products and accepting payment for products including tickets on behalf of the event organizers only. Therefore, the act of ordering the products or tickets of the service user via the Company's website or application is deemed as the service user directly purchase the products or tickets from the event organizers or performance organizers.
The Company is not involved in fixing the product and ticket prices no matter what any case, the event organizers or performance organizers are the persons who fix the prices of the products, tickets, discounts, fees, or promotions (if any).
The ordering of the products or tickets confirmed through the website and/or application is deemed as the complete transaction, when you receive the payment confirmation via email that you provide in the registration process only. If the transaction is completed, you are not allowed to refund or to cancel the orders.
The Company does not have any policy to support any transactions to purchase and sell the products, tickets amongst the members or other persons outside the Company’s website and/or application. If there is any damage from the transactions outside the website or offline payment, the Company will not be responsible for any case, and also for the case that the ticket is unable to register into the event.
The Company reserves the right not to be responsible for refunding the product or ticket prices or cancellation of transactions in all cases which are caused by the error of the service user.

Payment and Service Fees

Any payment method prepared by the Company is only for the convenience to the service user, the Company does not collect, use, or disclose the credit/debit card account information and/or mobile banking account. The Company is not the part to give any benefit or to harm your credit/debit card account information and/or mobile banking account and/or financial account information any way.
The service user acknowledges and agrees that the payment for the products and tickets through credit card, debit card, or mobile banking may take the service user to secure payment system of the payment service provider assigned by the Company. However, any payments by credit and debit card may be subjected to the fees that are charged according to the conditions of the bank or the service provider who accepts the credit and debit card payments, the service user is directly responsible for such fees. The Company is not responsible for any such payment fees.
Making reservation for the tickets or purchasing the products in the system through the website and/or “TICKETIER” application and making payment in other methods other than credit/debit card deduction will be deemed as an incomplete purchase of ticket/ products; it is considered as just a process of booking seats/products. The system considers that the order is complete only when the Company receives confirmation from the bank on receiving the payment of the tickets/products then the Company will send Email to confirm the purchase order to the service user.
In the case where you order products or purchase tickets from the Company, you must pay for expenses, namely product price or ticket price (which includes VAT), online payment fee to payment service providers. You can choose payment methods through credit and debit cards, mobile banking, including delivery fees for products show tickets. (in the case of a physical card) to you by mail or private transportation service.

The Payment “TICKETIER SMARTPAY” (Installment)

The Company opens installment payment method by paying through the QR PROMPTPAY system, an event organizer will determine an appropriate payment method for the service user.

Conditions for Paying Installment Ticket

The service user desiring to pay by installment ticket must pay the first installment within the specified period only. Then, such service users can pay the next installment and so on.
The service user has a duty to check in the system in order to pay the next installments in full as per the date and time specified by an event organizer until all installments are fully paid. Therefore, it is deemed that the purchasing is complete.
The installment being partially paid, or not paid in full in each installment, or not paid in full according to total number of installments specified by the event organizer is deemed that the purchasing is not complete. The Company reserves the right to not refund all money that service user has paid in any case.
The service user can close all remaining payments before the deadline from the opening of the 2nd installment payment onwards.
The purchase of the installment ticket is complete when the service user pays the ticket in full according to the total number of installments specified by event organizer for each event and the service user receives an E-mail to confirm the payment of purchase order for every installment.

To Receive Ticket from TICKETIER

The Company provides the service to sell the tickets in the type of physical or electronic ticket (E-ticket). The event organizer will determine the type of ticket to be sold including the method to deliver and to receive the ticket with considering from the appropriateness of each concert. In the case where the ticket is sold as an electronic ticket (E-ticket), the system will display the electronic ticket (E-ticket) in the online membership account of the service user/buyer, when the purchase order has been confirmed and payment has been completed.
In the case of selling a physical ticket, the physical ticket will be sent to the service user/ buyer by mail or logistics at the address where the service user fills in the purchase order. The delivery service fee is charged according to the agreed service rate. The event organizer will designate who is responsible for this delivery fee. If the service user is designated to be responsible for the delivery service fees, this delivery fee will be displayed on the purchase order list page of the service user/buyer.
In the case of selling a physical ticket and receiving it at the event, the service user/buyer must prepare the evidence confirming the purchase order and other documents as the event organizer has informed the service user/buyer via E-mail and the service user must show the evidence at the pick-up point at the event by his/her own.
The company reserves the right to refuse the receiving of ticket if the documents/evidence are insufficient and the service user/ buyer is not able to verify the identity and the true ownership as per the purchase order.
The Company is entitled to the right to examine the documents/evidence and to request additional documents and information, and to temporarily suspend receiving a ticket, if there are any suspicions about the service user's purchase order.
In the case that an event is changed or cancelled, an event or a performance organizer is responsible for refunding the ticket price because the Company is only the intermediary for sales. Therefore, the Company reserves the right not to refund the delivery fee including other related expenses.

Pre-Register

The Company provides the system to pre-register for an attendee through the website WWW.TICKETIER.COM and/or the TICKETIER application to facilitate the service user/event attendee and this system is a standard for maintaining safety for an attendee which the event organizer can choose to use as appropriate.

Pre-register system can support both electronic ticket (E-ticket) and physical ticket. Both types of tickets have the unique registration code which are not the same for using in the registration.
One attendee can register only one entry ticket, which is based on the first name and surname of said attendee.
The entry ticket that has been pre-registered will not be able to re-register in the system.
The service user/attendee who successfully pre-registers in the system will receive QR Pass which is needed to show to the checkpoint staff before entering the event at the checkpoint area along with showing the original ID card used for registration.
The staff at the checkpoint will scan QR Pass to verify the identity of the attendee, the first name and surname of the attendee pre -registering must match the ID card. This is to prevent another person from bringing illegal QR Pass to the event.
The event organizer may have additional policies asking the attendee to show the received QR Pass together with other evidence to enter the event.

Accessing and Using Information Obtained from Providing the Services on the Website and/or TICKETIER Application

The Company will access and use the personal information of the service user only for purpose limitation in accordance with the Personal Data Protection Act B.E.2562 (A.D.2019), such as, username-password, first name and surname, identification card number, telephone number, Email address, contact address, payment information and bank account information in order to verify the identity, confirm the payment, deliver the products, issue and send the tickets, check the sending status to the service user, transfer money from ticket resale, etc. The service user can study the details of the Personal Data Protection Policy at WWW.TICKETIER.COM

The Company will not disclose the content, service user’s data or personal data that does not identify the service user to another person without the consent of the service user, except (1) The Company may share information collected with the company subsidiaries or groups of companies that jointly provide the services or a third party service provider for the purpose to improve on various services as the Company deems appropriate including the safety measures for the Company and (2) In cases where disclosure is required according to legal regulations and in the case where government authorities having legitimate request for the Company to disclose or send the copy of the content and information of the service user. The Company may disclose or send the copy of service user’s information to such authorities without notifying or asking for approval from the service user in any way.

For credit card and debit card information that the service user pays to purchase the products or tickets through online payment service provider, the Company does not access, collect, or use such credit or debit card information. The Company has only received confirmation from payment service provider/bank that your payment has been completed successfully only.

For information on the delivery of the products or tickets, the Company has delivered personal data of the service user only to the extent necessary for delivery including first name and surname, address, telephone number, to the Company's alliances, namely private transport service providers or Thailand Post, for the purpose the delivery of the product and ticket to the service user only.

To use the personal data of the service user for marketing purposes of the Company, affiliated companies and alliances, the Company will request the consent and will notify the purpose for sending news, public relations, promotions, marketing activities, etc. to the service user and the service user is entitled to accept or to reject to receive news, public relations, promotions, and marketing activities. However, If the service user rejects to receive news, public relations, promotions, and marketing activities, it does not have an effect on product and ticket purchasing at all.

The service user is entitled to access his/her own personal data/ profile, but the service user is not entitled to access or to use other person’s personal data of other service users.

Personal Data Protection Policy

In applying for an online membership and using the services, you agree and accept that all your personal data that the Company collects, uses, or discloses is in accordance with the purposes specified in the Company's Personal Data Protection Policy, the Company is aware of the importance of protecting the privacy of the service user. The Company sets up security measure to protect the personal data of the service user in accordance with the "Personal Data Protection Policy" of GMM Music Co., Ltd. Therefore, please carefully study the Company's Personal Data Protection Policy. You can read the “Personal Data Protection Policy" on the website WWW.TICKETIER.COM.

Criteria that the Company Using in Ranking or Recommending to the Service User

In providing the services through the website WWW.TICKETIER.COM and/or the TICKETIER application, the Company does not provide a feature in ranking or recommending items, products, tickets, etc. The Company provides only the feature where the customer can press favorite concert to bookmark the concert which the Company promotes in advance before the opening day of ticket sales.

Rating the Appropriation to Present of the Appropriate Products, Services, or Contents to Each Group of Service Users

Because the main products and services of the Company are artist products, concert souvenirs such as t-shirts, hats, glasses, etc. and concert tickets, the Company strictly controls product types. The Company does not have a policy to present products or services that are considered illegal or infringing copyright. The rating of appropriateness of the products and services is therefore a general product. The Company therefore does not make any announcements in this section.

Action against the Considered Illegal Products, Services, or Content

Because the mainly presented products and services of the Company are artist products, concert souvenirs such as t-shirts, hats, glasses, etc. and includes concert tickets. The Company strictly controls product types. The Company does not have the policy to present products and services that are considered as illegal or infringed copyright.

Therefore, If the service user finds that there is any service user presenting an illegal or an infringed copyright product, the Company provides a channel to receive a complaint and the Company will investigate and examine the fact. Then, the Company will immediately remove such product and/or service from the website WWW.TICKETIER.COM and/or TICKETIER application.

Evaluation of Satisfaction of the Usage the Services

The Company does not provide the channel for the service user to evaluate of satisfaction or review expression on the Company's services.

Channels, Complaint Management Process and Dispute Resolution

The Company provides customer service channels and operational staffs to service the customers including receiving and solving any usage problems, any complaints from using of the website WWW.TICKETIER.COM and/or TICKETIER application, including services provided by staffs, employees, or related service providers.

Complaint Channels

The complainant must provide the following important facts by using polite words and supporting documents consisting of personal data including first name and surname, address and contact telephone number and details of the complaint including the purpose and content of the complaint and other documentary evidence which is beneficial to the Company's consideration and send it through the following channels:

WWW.TICKETIER.COM
Line : @ticketier
Email : support@ticketier.com

Process to Handling the Complaints and Disputes

To make a complaint about the Company's services, you as the service user must verify your identity or you may need to identify yourself for transparency by providing first name and surname, telephone number, etc. The Company requests you please provide the fact of a complaint with complete and sufficient evidence for the Company to consider. In the event that the Company requests additional information/evidence but the complainant does not provide information/evidence as informed, the Company will assume that the complainant does not wish the Company to process such complaint and the Company reserves the right not to proceed with the complaint.

In addition, the Company provides protection and keep confidentiality of complainant in order to protect the right of the complainant who acts in good faith. The Company will conceal the first name and surname, address or any information that can identify the complainant and keep the complainant's information confidential. Only those responsible for investigating a complaint are able to access to such information. In this regard, the person receiving the information from performing duties related to the complaint has the duty to keep information, complaint, and documentary evidence of complainant and informant to be confidential and not allow to disclose information to other persons who do not have related duties, unless it is disclosed in accordance with the duty required by law.

Procedures

When the Company staff receives the complaint information and documents from the service user, the Company will preliminarily check the facts.
The Company staff will send the complaint to the responsible department to take action, correct, improve and report the results of the action, correction and improvement as complained by the complainant.
The Company staff receiving the complaint will follow up on the results from the responsible department.
The Company will report the result of the action from the complaint to the complainant including to advise the channel to make the complaint to ETDA (Electric Transactions Development Agency), If the complainant is not satisfied with the process for resolving complaints and disputes, the complainant can contact to the Online Fraud and Complaint Center (1212 ETDA) Hotline 1212 (24 hours) Email: 1212@mdes.go.th to receive the advice and make the complaint.
The Company prepares the complaint database and results of operations from the improvement.

Limitation of the Company's Liability

1. Responsibility for the Content
The Company is not responsible for checking the accuracy and completeness of information on any products and/or services as well as the content and consistency of the content on the website because the Company is only intermediary for one side, i.e. the service users (the event organizer, show organizer, product distributor) to present information on the website. Therefore, the Company is not responsible for any damage whether directly or indirectly such as in the case of errors and/or delays in data usage and/or device connection failures, etc.

2. Responsibility for Activities/Events/Products and Services
The Company is not responsible for checking the accuracy and completeness of activities/events/products and services as well as the content and consistency of the activities/events/products and services because the Company is only intermediary for both service users. The Company is not involved in any way with the production, management, activities and/or organization of performances organized by one of the service users using the Company's media space on the website WWW.TICKETIER.COM and/or TICKETIER application. Therefore, the Company is not responsible for any damage whether directly or indirectly such as product or performance quality, etc.

3. Responsibility for the Systems
The Company will develop a system to be able to access or use the website all the time with effectiveness and fastness without interference or errors whether in part or in whole. The Company will resolve any problems occurring as soon as possible. However, the Company is only the user of operating systems in order to be able to serve the service user efficiently only. The Company is not involved in any way with the production and management of operating systems. Therefore, the Company is not responsible for any damage whether directly or indirectly. For examples, detection of the leakage of the personal data of the service user, contents, tools, products (including software) or any additional services or detection virus and/or harmful components from electronic communications sent while using the website TICKETIER.

4. Liability for Refunds and Compensation for Damage
The Company is not responsible for checking the accuracy and completeness of any information including canceling or postponing any activities/events/selling the products and providing the services at all. The Company is only intermediary for both service users. The Company is not involved in any way in canceling or postponing any activities/events/selling the products and providing the service by one of the service users using the Company's media space on the website WWW.TICKETIER.COM and/or TICKETIER application. Therefore, the Company will absolutely not be responsible for any damage whether directly or indirectly such as refunding costs on the products, tickets, ticket fees or service charge whether in whole or part.
However, the Company is willing to be one of the channels for coordinating with those organizers to compensate for damage and to be responsible for the service user to the best of our ability and effort. The Company may provide information about cancellations or postponement of the activities through the website, as the case may be.

5. Damaged, Stolen and/or Lost Ticket
The Company is not responsible for any damage or anything that occurs after the Company has issued the ticket to the service user such as in the event that the ticket is later damaged, lost or stolen, etc. and the Company reserves the right to not issue a new ticket in any case.

6. System to Send the Electronic Ticket (E-ticket) to Others
The Company is not responsible for any damages or anything occurring after the Company issues the electronic ticket (E-ticket) to the service user and the service user sends it to another person than the rights specified by the Company; for example, the service user/buyer sends the electronic ticket through the system to another person other than the rights specified by the Company and then the ticket is damaged, lost or stolen, etc. The Company reserves the right to not issue a new electronic ticket (E-ticket) in any case.

7.Purchasing and Selling Transactions on Product and/or Ticket Must be Done on the Website WWW.TICKETIER.COM and/or TICKETIER Application Only
The Company does not have any policy to support making transactions, purchasing, and selling the products and/or tickets amongst members with other persons outside the website WWW.TICKETIER.COM and/or TICKETIER application. If there is any damage from transactions outside the website or offline payments, the Company will not be responsible for any case and for being unable to register the ticket to the event.

Requirements Regarding Intellectual Property Rights

All contents displayed on the website WWW.TICKETIER.COM and TICKETIER application are subject to all intellectual property laws. The service user and the third party allow the Company to legally exercise such rights for permitted purposes only. Therefore, the Company reserves the right to provide these contents for such permitted purposes only and to absolutely prohibit any service user from using the contents beyond the purpose. Otherwise, the Company will take the legal action against that service user until the end.
The Company expressly reserves all intellectual property rights in all manuscript of the website WWW.TICKETIER.COM and TICKETIER application in types of contents, symbols, characters, graphics, designs, and all information. The service user agrees not to reproduce, adapt, or communicate with the public whether in whole or in part no matter what kind of method other than the personal purpose use, unless permission is received in writing from the Company. The Company is not responsible for any errors in contents occurring from copyright infringement and/or damage resulting from the service user's use of the service in any case.
The service user agrees not to upload to change information or any parts on the website WWW.TICKETIER.COM without written permission from the Company. Anyone who violates the law will be responsible for such actions. Various data and information published through the website WWW.TICKETIER.COM is considered the perpetual ownership of the Company without following and recovering it no matter what any reason and the service user agrees that the Company is able to do any action to such data and information and the service user agrees that the Company is able to reproduce, adapt, modify, communicate to the public, distribute the data and information on the website WWW.TICKETIER.COM of the service user.

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